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You should expect convenient and reliable products and services from every financial institution you work with, whether it’s a bank, a credit union, or a credit card company. Whether you're shopping online, at your favorite brick and mortar retailer, or abroad, we're looking out for you and your finances. At UFCU, account security is serious business. We use enhanced security technology and advanced data encryption to ensure the safety of every account and every transaction. Our staff maintains an enterprise-wide information security program and our network is protected with best-in-class tools, standards, and protocols. However, cybersecurity is everyone’s responsibility.
Any concern you might have about your privacy, security, theft, or fraud is worth the time it takes to make a phone call. Failing to take action to protect your personal accounts and information could have devastating effects.
To chat with a representative, report potential fraud, or notify us about a lost or stolen card, visit any financial center or contact Member Services during business hours at (512) 467-8080 or (800) 252-8311. After hours, call (800) 423-7503.
The UFCU Asset Protection Team and Information Security Officer are always ready to help. If you have questions or concerns about cybersecurity, call us anytime.
Credit cards are a popular target for criminal activity, and debit card thieves have made headlines by stealing PIN codes directly from retailers. Remember — the rule of thumb is to protect your credit and debit cards as if they were cash. Take simple steps to safeguard yourself from fraudulent activity:
With the latest chip-enabled technology and 100% liability protection on any fraudulent activity, you can enjoy total peace of mind when you use your UFCU credit or debit card:
Ensuring your privacy means establishing best practices surrounding all of your personal and confidential information. You want to make sure the details around your personal life, including your social security number, PIN numbers, account numbers, credit card numbers, even your address and birthdate are not available to others.
Cybersecurity includes all the measures you can take to protect your computer and online systems against unauthorized activity via the Internet.
Keep these basic tips in mind as you develop your own cyber-security plan:
There are many types of cybersecurity threats you should be aware of:
Cybersecurity is everyone’s responsibility. As a UFCU Member, you are part of our security. We ask that you practice the following fundamental online security tactics to help protect yourself:
Unfortunately, many fraudsters attempt to mimic legitimate websites, with the intention of stealing IDs and passwords. If you're ever unsure about anything, remember that you can always contact us.
Learn some fundamental online security tactics you can use to help protect yourself against threats online.
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If you suspect you’re a victim of fraud, here’s a list of five action items you can take to recover as quickly as possible.
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