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Financial Tools

Phone Services


Phone Verification System

Our Phone Verification System is designed to help you access your accounts however you bank, whenever you want, wherever you are. Whether you want to speak to a representative or use our free, automated system, we make it easier than ever.

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Create Your Phone Verification PIN

Your Phone Verification PIN eliminates the need for a multi-question verification process, and  provides the following options for managing your accounts 24/7:

  • Play It Safe — Create a unique Phone Verification PIN that allows you to perform multiple transactions across all of your accounts with only one phone call.

  • You Call the Shots — Need to speak to a Member Services representative, but don’t have time to wait on hold? We understand. Our new automated system will give you the option to have a representative call you back when it’s your turn and you won’t lose your place in line.

  • Hold the Phone — Don’t want to talk to anyone? Handle most everyday financial transactions yourself via the automated system. Check your balance or most recent deposit, check loan payments or past due amounts, make a payment, place a stop pay on a check, or transfer funds to another UFCU account holder.

  • Last Call — Our new integrated support system means you’ll never have to “start over” or call back. When we transfer your call to another representative, even in another department, we’ll make sure they know we’ve already confirmed your identity and pass along your information while we’re at it.

  • Dial Down Your Wait Time — Verify your identity only once per phone call through the automated system, regardless of how many representatives you’d like to speak to.

  • Just What You Need — Our new dynamic phone menu means you only hear the options that are relevant to you and your accounts.

Set up your unique Phone Verification PIN for faster phone services and easier access to your UFCU accounts and representatives… however, whenever, wherever you bank.

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Frequently Asked Questions

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  • What has changed?

    To provide you with the best service, UFCU has implemented a new Phone Verification System. Anytime you contact us via phone, you will be prompted to enter your Phone Verification PIN to confirm your identity, and to allow us to access your UFCU accounts. Using the Phone Verification PIN results in a faster, more secure, tailored experience so we can serve you better.

  • Why should I enroll? What’s in it for me?

    By enrolling in our Phone Verification System, you will have faster, more secure access to your accounts or a representative every time you call. Enroll Now

  • Why did you change your verification process?

    We have implemented our Phone Verification System to provide you with reduced wait times, enhanced security, and more efficiency so we can get you talking to the right representative with fewer transfers.

  • Is the new method secure?

    Yes, this is a secure method. It’s similar to you having your own unique PIN for your debit card. Please remember this PIN is unique for every Member regardless of how many accounts you have or if you share an account with another Member. Never share your PIN with anyone, not even another Member on your joint account. Your unique PIN will allow you access to all accounts you have rights to.

  • Will this new Phone Verification PIN change my current debit card PIN?

    No. This new Phone Verification PIN is not the same PIN you use for your debit card. The Phone Verification System PIN is a unique PIN for use when you contact us by phone. Your current debit card PIN will not change once you are enrolled in our Phone Verification System.

  • What if someone gets my Phone Verification PIN?

    If you feel your PIN has been compromised, please contact us right away. We can help you set up a new PIN to ensure your security.

  • What if I forgot my Phone Verification PIN?

    If you enter your PIN incorrectly, our Phone Verification System will ask you if you forgot your PIN. At that time, you can choose to have a new temporary PIN sent via email or text to allow for a new PIN to be created. You can also stop by any location or contact us any time to ask for help updating your PIN.

  • May I give another person my PIN or authorization them to discuss my account(s)?

    No. Please do not share your PIN with any other individual.